Overview
Assure the broadband experience for your subscribers
Simplify your speed testing operations and performance insights with an all-in-one solution. Calix Speed and Performance Insights provides critical broadband assurance for an array of use cases to measure broadband service quality leveraging future-proof technologies that scale as BSPs grow.
Testing controller and applications
Test controller, reporting, and analytics are built into Calix Cloud®. In addition to providing test controller functionality—such as diagnostics requests to the premises systems—Calix Cloud also collects, analyzes, and displays test data as insights to drive faster analysis and issue resolution.
There are several Calix Cloud applications (or testing tools) that enable support and operations teams and subscribers to easily test and validate the broadbandservice experience.
- CSRs can use Calix Service Cloud to initiate on-demand speed testing for troubleshooting subscriber issues.
- Operations or network teams can use Calix Operations Cloud for on-demand testing to the ONT for troubleshooting or analyzing network performance.
- Field technicians can use the Calix Field Service App to test from the GigaSpire or Calix ONT systems as well as from in/outdoor locations throughout the residence to optimize installations and repairs.
- Subscribers can initiate speed and latency tests from their CommandIQ® mobile app (CommandWorx™ app for small business owners) to check the quality of their broadband service.
Speed testing server architecture
Speed and Performance Insights provides a complete spectrum of testing capabilities that are supported by flexible server options.
Cloud-based TR-143 global performance testing network:
- Provides hosted server model giving BSPs the lowest operational cost for speed testing
- Enables FCC performance testing for funding reporting and compliance
- Supports speed testing to Calix GigaSpire systems and certified third-party systems
- Automates testing operations with auto scale for dynamic testing and auto server elect to optimize testing results
On-BSP premises multi-gig/TR-143 server option:
- Provides high performance speed testing for BSPs who need to test up to 10 Gbps services
- Supports speed testing to Calix GigaSpire systems, Calix ONT systems, and certified third-party systems
- Provides geo-diverse coverage to optimize results
- Enables BSPs to brand their instance of the speed testing web GUI used by their subscribers
Speed testing system endpoints
With Speed and Performance Insights, the test endpoint software is built into Calix GigaSpire®, GigaPro®, and GigaPoint® systems, eliminating the need for a separate test box at the subscriber premises.
It also means you can test anywhere you have deployed a Calix premises system, providing extensive testing coverage across your entire network.
Select Calix optical network terminal (ONT) systems can also act as speed and latency test endpoints that help isolate problems to the access network versus subscriber premises (ideal for open access use cases).
In addition, Speed and Performance Insights supports certified third-party premises systems for FCC performance testing and most on-demand testing scenarios.
Speed and Performance Insights dashboard
Quickly and proactively identify performance issues with comprehensive test reporting and visibility of subscriber, field tech, customer support, and operations activities. This allows your teams to analyze on-demand, background, room-to-room, optical network terminal (ONT), and gateway testing—enabling quick identification of performance issues across a large population of test systems.
BSPs can perform all necessary tests to measure subscriber broadband service quality, comply with FCC testing and reporting requirements, and validate the SmartLife experience on a single platform with the same systems, personnel, and workflows
BSPs gain end-to-end visibility into network performance from installation onward, helping validate the subscriber experience to ensure subscriber satisfaction while residential and business subscribers can utilize robust self-speed testing capabilities to verify performance
Speed and Performance Insights help support and operations teams quickly differentiate between subscriber equipment and network issues. This enables BSPs to increase first-call resolution, reduce unnecessary truck rolls, and boost efficiency while lowering operating expenses (OPEX)
Calix Speed and Performance Insights is powered by Calix’s cloud-based global performance testing, providing BSPs with the necessary tools to meet FCC funding obligations. This all-in-one solution ensures compliance with the FCC’s speed, latency, and coverage requirements, helping BSPs maintain funding eligibility today and into the future
By ensuring network reliability and optimizing broadband service quality, BSPs have a solid foundation to offer an expanding range of SmartLife managed services. This approach fosters growth by driving higher average revenue per user (ARPU), increasing service “stickiness,” and enabling expansion into new market segments
Measure broadband service quality to deliver service excellence using a platform approach
As you seek to grow your business, you risk increasing cost and complexity in several areas including upgrading to the latest network technologies and measuring broadband service quality. Explore how you can leverage a platform approach to simplify speed testing operations and validate the service experience while improving OPEX and subscriber satisfaction.
Service Cloud
Simplify support and improve operational efficiency to deliver an exceptional subscriber experience with service excellence.
Operations Cloud
Transform broadband operations into a subscriber experience differentiator with insights, predictive analytics, and automation.
Unlimited Subscriber
Discover unlimited ways to deliver on the changing needs and behaviors of your subscribers, whether it’s in their homes, small businesses, MDUs, or other organizations throughout your community.