How To Automate Operations To Evolve From Network Management To Experience Management

Operations teams today have access to massive amounts of data related to what’s happening across their networks—and internal stakeholders want to glean insights from this data. That’s why it’s critical for broadband service providers (BSPs) to use effective tools for managing data and communicating information to the appropriate stakeholders.
 

Too much information coming out of the network can leave teams overwhelmed and confused. But too little information leaves them in the dark.

Automating Broadband Operations Reporting and Notifications

By deploying Calix Cloud on the Calix Platform, BSPs can automate network management and troubleshooting workflows, enabling reporting and notifications when certain events occur. For example, operations teams can be notified about low light level network alarms, or alerts regarding subscriber traffic and capacity utilization. This enables proactive issue resolution, often before subscribers are even impacted.
 

Automated network reporting can include:

• Proactive notifications on network equipment that is failing or about to fail
  
  
• Customizable health alerts and intelligent alarm management
  
  
• Automatic mapping of network alarms and health alerts to impacted subscribers displayed on a geomap
  
  
• Optimized and automated operations workflows

Teams can customize reporting, selecting the types of notifications they want and how often.

Accurate Reporting From the First Subscriber Experience and Beyond

Reporting is an important component throughout the entire lifecycle of the subscriber experience, beginning with the initial installation of equipment at the subscriber’s premises. Ensuring consistency and quality in new fiber broadband installations helps mitigate future trouble tickets and truck rolls. 
 

That’s where the Calix Field Service App is a game-changer. Field technicians can validate the service experience, recommend new services, and resolve any issues before they leave—ensuring installations are done right the first time. Through the app, the entire onsite visit is validated and documented in the field certificate, reducing errors and providing support and operations teams the foundation to speed up troubleshooting and problem resolution in the future.
 

This enables BSPs to deliver service excellence for residential subscribers, small business owners, and multi-dwelling unit (MDU) tenants from the first interaction.

How To Reduce Subscriber Turnup Time By 80 Percent

Chariton Valley, a Missouri-based BSP, has embraced Calix Cloud, using Calix Operations Cloud and Calix Service Cloud. Leveraging rich capabilities within Calix Cloud, Chariton Valley uses customized event alerts and programmable alarm notifications to serve members more effectively. This allows them to select and group alarms and event notifications—and specify the conditions for notifications, including who should receive notifications and when.
 

This approach enabled Chariton Valley’s operations teams to resolve service-impacting issues faster than ever before, while also reducing inbound support calls and unnecessary truck rolls. As a result, Chariton Valley cut overall alarms by over 98 percent, slashed truck rolls by nearly 40 percent, and reduced subscriber turnup time by 80 percent. 
 

Discover more on how to automate notifications and improve the subscriber experience.