How a Platform Seamlessly Operationalizes the Lifecycle of Systems and Managed Services

The operations team has traditionally been a bottleneck for broadband service providers (BSPs) when managing systems or rolling out new services. Building new capabilities and workflows into the operational model required a heavy lift and took months or even years.
 

Today, such lengthy timeframes are not feasible when facing larger competitors. Innovating quickly and delivering a rapid return on investment (ROI) is critical. To do so, BSPs need to easily operationalize the lifecycle of systems and services.

7 Considerations to Operationalize Systems

Your foundation rests on selecting the right equipment to connect subscribers to your network, so investing time in architecting the systems in your access network and at the subscribers’ premises is essential. This includes optical network terminals and units (ONTs/ONUs) and the Wi-Fi systems used by the end subscriber.
 

BSPs should consider systems that:

• Are scalable, flexible, and future-proof. Ensure your infrastructure can evolve with your business and not require a forklift upgrade in the future.
  
  
• Offer common operational models. Enable technicians to deploy systems quickly with less training and less chance of error.
  
  
• Enable cloud-based automation. Streamline workflows and processes for new service and subscriber provisioning while accelerating time to revenue.
  
  
• Deliver advanced predictive network analytics. Enable operations teams to anticipate and proactively address issues.
  
  
• Integrate across segments and services. Simplify support operations and enable you to deliver a seamless subscriber experience.
  
  
• Create a frictionless subscriber onboarding experience. Make installation a positive first touchpoint and tailor the process to your subscribers’ preferences—offering DIY installs, guided help, or full-service support.
  
  
• Offer templated and simplified expansion processes. Expand into new locations and market segments easily, offer more value to subscribers, and grow your bottom line.

A platform model makes this all possible—enabling BSPs to quickly and easily operationalize the lifecycle of access and premises systems and touchpoints in the subscriber’s journey.

Operationalizing Managed Services on a Platform

A platform-based approach can also drive operational efficiency when launching new managed services because it doesn’t require systems to be re-operationalized each time a new offering is rolled out.
 

We estimate that 90 percent of the work needed to operationalize a new service is automated with the Calix Broadband Platform. For example, the process is the same whether you provision an ONT for a traditional residential subscriber or a multi-dwelling (MDU) environment (perhaps using SmartMDU™). This allows operations teams to invest time and effort in the remaining 10 percent of the work—handling the installation and fine-tuning the service to ensure optimum performance.
 

Plus, our end-to-end platform includes Calix Success, our customer-focused team providing enablement, training, and best practices. We give BSPs a Smart Start, providing your teams with the guidance and training required to get the new service up and running as seamlessly as possible.

Added Power of the Platform

Calix is committed to continuous innovation for BSPs, which includes launching new services and features on our platform every 91 days. This provides consistently new ways to differentiate and grow without re-engineering the operational model each time.
 

The power of the platform makes what was inherently complex now manageable. This ensures you can launch innovative new systems and services without incurring cost and complexity and compete with the large players.

Want to discuss the power of the platform further? Please email me at shane.eleniak@calix.com or connect with me on LinkedIn.