Want To Level Up Your Field Teams? Give Them a Cloud Integrated Mobile Operations Center

A man on his cell phone next to a wireless router using the Field Service mobile operations center app

Subscribers depend on their home networks like never before. To ensure the quality and consistency of their connected home experience, you must deliver top-notch installation and support. If not, your subscribers aren’t sticking around.

In fact, 50 percent of consumers report they will switch to a competitor after just one bad support experience, based on a report by Zendesk. They also reported that 80% of customers will leave after more than one disappointing service experience. In the increasingly competitive broadband markets, that’s a risk you can’t afford to take. That’s why we created the Calix Field Service App. It’s not just a tool; it's necessary to stay ahead and retain your subscribers.

Maximize Every Onsite Visit

The Field Service App is a powerful tool that puts a mobile operations center in the hands of your field team. Fully integrated with Calix Cloud, it provides your field technicians with end-to-end visibility across subscribers, devices, systems, and services, empowering them to maximize every on-site visit.

The intuitive, easy-to-use app helps you optimize field service, ensuring installations, repairs, and upgrades are done right the first time. It allows you to validate the service experience and make personalized recommendations, fostering a deeper connection with your subscribers and increasing their satisfaction. It also enables you to resolve any issues on the spot to deliver service excellence.

Here are just a few ways the Field Service App can improve your business:

Increase service quality. Comprehensive, guided workflows make it easy for field teams to deliver service excellence with every installation, repair, and upgrade they perform.
Reduce operating expenses (OPEX). Raising the bar on installation and repair quality can reduce return visits and unnecessary truck rolls and lower OPEX.
Improve efficiency and productivity. The Field Service App helps technicians streamline processes and speed up troubleshooting onsite, boosting efficiency and productivity and increasing employee satisfaction.
Accelerate problem resolution. Validating and documenting the entire on-site visit helps reduce errors and gives support and operations teams the foundation to speed up troubleshooting and problem resolution in the future.
Elevate subscriber satisfaction and loyalty. With white-glove service, you improve the subscriber experience, increasing satisfaction (reflected in higher CSAT) and loyalty (as measured by higher Net Promoter Scores℠).

Delivering service excellence can retain your subscribers and differentiate you from the competition. With the Field Service App, you can ensure service excellence from the very first interaction at installation.

Download the solution brief to learn how the Field Service App can help you achieve service excellence.

Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score℠ and Net Promoter System℠ are service marks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.